CoachBot Video Transcripts-13

Stall Close - I Need Time To Think About It

All right, what is up? Let's go through. I need to think about it. So again, this is going to be a stall one. There's going to be several different variations that I'm going to give you in this video. So if you need to just obviously pause it and then listen to certain spots. So I'm going to give you a bunch of them right here. So this is specifically, I need to think about it, different variations that you can use. This one's super simple. Not a problem. Do you need two or three days, or two or three months to think about it? And they're going to obviously look at you and be like, oh, no, literally, probably a couple days. But the reason I ask that is because it doesn't really matter how long you have. Either way, you're just going to have to confront the decision and answer three questions.

Can I go ahead and tell you what they are? And they're going to be like, cool. Yes. Okay, great. Now, make sure after every single one of these questions you ask, yes or no, that's it. And you got to wait for the response. Don't move on to the next question until you figure out, because if you get a no, then you pinpoint exactly what the problem is. Question number one, do you think this program is going to help you lose weight? Yes or no? Wait for the response. Awesome. Number two, do you have X amount of money in your bank account or available on a credit card right now, or access to someone who does? Or are you going to get paid within the next 30 days? Great. Yes or no? Yes. Number three. Am I the person? And is this the business you would like supporting you throughout this process?

Yes or no? Yes. Awesome. Do we have the answers we need? Let's do it. Okay. Another one that you can do is just simply come back. They're like, I need time to think about it. It's like, Hmm, I totally understand. You're not going to stay like this forever, right? You're going to sign up to do something about this sooner or later, right? So you might as well do it sooner and start enjoying the results now, because it will never be a perfect time. That's one. Or totally understand. If this program were absolutely perfect, and you knew when you signed up that in X amount of weeks you would be walking around in your dream body, would you sign up for it? Cool. So then what is this program missing that makes it not perfect? Is it the program? Is it the price? Is it me? Is it the gym? Which is it?

It's very important to think about. Asking prospects to think of valid reasons is typically a great move, since most people don't know what to look for, which means they have no idea, right? They're probably just afraid of making a decision to help themselves. And if they do name something that is a problem, you can specifically address that obstacle. So that one I love because it pinpoints exactly. It's the program. Is it the price? Is it means? Is it the gym? And it allows you to figure out what it's okay. Another one would be totally, totally understand. So give me an estimate on a scale of from one to 10, if one meant no way in hell, kale, you suck. Your gym sucks, I hate you. And 10 being, yes, I am totally in. I am putting money down and signing up right now. Where are you?

Response doesn't matter. Whatever they say, great. So what would it take to get you from a six to a 10? Another way that you go about this is similar to the one before that, where it was a little while ago regarding the seven. Well, they're like a seven. Well, why aren't you a two? You can also be like, huh, you can go the opposite. Instead of the old car sales, try to get 'em to a 10. You could just reverse engineer it and just simply be like, huh, interesting. I would've thought you would've been somewhere around a three or a four. What makes you a six? And then they're going to tell you, all you have to do is address that one thing, right? The only people who failed the program are the ones who had to think about it because they aren't committed enough in the beginning to make a decision. This is

Actually by thinking about this is actually a great preset during stuff. And so when you're having a conversation with people, you could literally do this. And if you're doing group sales at any point, this works. But we suggest one-on-one. But this can be a really good way to overcome this objection later on by simply saying, in the beginning, we have one rule about people who do this program. They must make a decision same day. And the only reason we have that is because we did it in the past without that. And what happens is that the people who delay the decision tend to be more wishy-washy. They say they want something, but they don't really, so they sign up, but then they fall off. And after having enough people think about it, they come back, then fall off. We now know that those are the people who aren't successful, but when people come in and sign up straight off the bat, they do really well.

So now we simply ask people to make the decision for their own good and for our own good. So we don't have members who have one foot out the door. The only people who fail the program are the ones who had to think about it because they weren't committed enough in the beginning to make a decision. So that's just isolating that. Just make a decision and then you're going to be successful. See how that works? So that automatically mentally, they're like, oh, so all I have to do is commit and I'll be successful. That's really all you want. Here's another one. Or totally understand, we actually don't allow people to come into this program after seeing it only once. We used to do that. But after we got better at tracking our metrics, we realized that 78% of our failures were people who were unsure upon signing up.

Since we've enforced this policy, those success percentages have gone up tremendously. Now, when people sign up, we know and they know that they're ready to go and stack the chips in their favor. Another one is, this is like a what if, right? What if overcome? So I totally understand your apprehension. One thing a lot of people are afraid of is that if they sign up, they're going to actually lose weight and do all the things necessary for that change. And sometimes coming to grips with that is hard. All I can tell you is that after responding to an ad, making time in your schedule and coming in today to fall off when you were so close, it would be such a setback for your goals. I sometimes think, what if I had decided not to start on the program that changed my life? Where would I be right now?

Now, if you leave now, it may be a long time before you hit another point where your health becomes a priority again, and you're going to make a decision either way, one way, right? One way will get you a lot further from your goal, and the other will take you towards it. Why not take the one that makes a positive difference in your life? Right? Here's another one. This is a unicorn close. This one's really cool. They need to think about it, right? So you respond with, you need to think about it. I totally understand. So if you're going to do another program, what would it have that we're missing? What kind of unicorn program are you looking for? Because you're going to need all of these things, right? You're going to need a personalized meal plan. You're going to need a personalized personal grocery list, a personal eating out guide, recipes, specifically matching your meal plan, a super shake, guide, bombass breakfasts, lick your finger lunches, delectable dinners, workouts with a trainer up to three times a week or whatever that might've been for them. Your own personal accountability coach. So what is this program missing? I just got to know. If you don't have any reason not to do this program, and it has everything you need to reach your goals, the only thing getting in the way is you. So let's do this and take that first step. Otherwise, it'll always be something you struggle with, something where you knock on the door, then run away, then knock again, then run away. But we're standing here with our arms wide open, ready to help.

Price - Best Case Worst Case

All right, let's talk about price. So best case, worst case overcome here. So the objection is price. And they're like, it's a lot of money or whatever. It's like, yes, totally is a lot of money, but whenever I'm afraid to spend a good deal of money, I always think what's the best case? Worst case. So best case scenario, you start the program and in X amount of weeks you lose X amount of pounds and you get amazing results, right? Would you be happy about that? Okay, cool. So that's best case. If that happens, you're good, right? And now, even if you're not offering some irresistible offer like money back or anything like that, you can still say, get to your dream goal. That's all you got to be. Would you be happy? Right? Perfect. Now let's cover worst case. What's the worst that could happen?

We take all your money, we send it to Algeria to put toward work in diamond minds and you lose no weight. The thing is, that's not really the worst case scenario, right? The worst case would be if we don't deliver the quality of service. I'm promising. But in that case, we will coach you for free no matter what until you reach your goal. Why do I do that? Because out of the thousands of people who have gone through this program, only two have ever taken me up on that offer for me to coach them for free until they hit their goal. So I can give you a hundred percent service guarantee that you'll get the service far in excess of what you're paying. And if on the last day you think we sucked, we'll continue to coach you for free until you reach your goal.

It's that simple. Another one would be an alternate on this. So this is an alternate best case, worst case. So say I totally understand that is a lot of money. But the good news is that you remind me of Rosie who came in a few months ago, and I'm going to pause real quick right here. It's very important to understand if you can have stories and examples. This is a phenomenal way to close people. Alright? So if you can include stories or examples of people in the past, it will help you a ton. So let's go back. I'm going to start from the top again. I totally understand it is a lot of money, but the good news is that you remind me of Rosie who came in a few months ago. She said the same thing. She ended up doing it. You know why?

Because I told her, if you care this much about the money, then I know you're going to be successful because it means so much to you. And you see, we put our money where our mouth is, and in this case, you shouldn't put your money in your mouth. So what's the worst that could happen, right? Prospect says, I lose X amount of money. So X amount of money means a lot to you. I don't think you would pay for it and not get results because I think you'd be really dedicated to the program if you put that much down. So the real worst case scenario is that you walk out the door right now and get no results and then you could tack on this one next. So you got two options, right? They're both risk-free, but only one of them will get you the body you want. The other one is guaranteed to leave you exactly as you came in or potentially heavier. So which store would you prefer? The one with? No risk where you get the body you want or the one with no risk where you're guaranteed not to get the body you want. Next one, we'll get into expensive clothes. Overcome.

Price - Expensive Clothing

All right, let's talk about this one. So this is going to be price. This is the expensive clothes overcome. So this is what you can use as an example when someone says it's too expensive or that's a lot of money, all that stuff. Totally understand. Quick question, what's the most expensive piece of clothing, accessory or shoe that you bought in the last three years? Not including your wedding dress, if they were recently married. Right. Okay. So a thousand dollars heels. Got it. How long have you had those heels? Two years. Okay. How many times have you worn them? About four times a year. So eight times total. And for how many hours? Four hours each time. Okay, great. So you spent a thousand dollars to wear those heels eight times for a total of 32 hours. So you spent $33 per hour to wear those shoes, right?

Catching the math. Okay. So if you spend $2,500 on this program, how many times are you going to walk out wearing your body? Oh, truth bombs. Here they come. So we're talking about $2,500 and you're going to spend 24 hours a day, not just when you're out, but also with your husband, with your kids, with your friends, and every picture for the rest of your life. And every piece of clothing you wear will be affected by the body you're carrying around. Isn't that worth it? Don't you think it would be a much better investment to have your dream body? That's a really good one. Expensive clothes, especially if they have that. Next one we'll talk about identity swap.

Price - Identity Swap

All right, we're back with Identity Swap. Let's hit this one up. All right, I'm actually going to go back. So identity swap, let's hit this one. So this one's a very good one. This is a very, very, very powerful one because if you can get prospects to understand that if they assume a new identity, it can completely change their life. So this is telling a story. This is a phenomenal overcome for price, right? Be like, I totally understand. I had a woman just like you, same name, the job number of kids life challenges. She came to the same conclusion, which was that she didn't have the money to do the program. So I told her a story about two girls at a makeup store and how it changed my life forever. Is it cool if I share it with you? Cool. So we tend to vote with our dollars about the things we care about, right?

Because we can say we care about X, Y, and Z, but what really matters at the end of the day is where we spend our money, the things we really care about, we spend our dollars on. So if we want to change the things we care about, we have to change the way we vote with our dollars. So this story really breaks down the same perception shift that this other person went through, which you'll also have to go through at some point in order to actually achieve those health goals that your soul craves. See, this 14-year-old girl went to Sephora or Mac or one of the makeup stores with one of her friends, right? The makeup lady said, you need one of these pencils, one of these lipsticks. So mascara, basically a makeup starter kit, right? I don't know all that stuff, but she just, here's what you needs.

She was like, okay. Now I want you to understand that moving forward, you're a grownup now, so you'll need to start budgeting for things like this because this is something you're going to start spending money on regularly now. And I thought that was so interesting because that expenditure got the girl super excited. She was stoked. Yes, I'm all in. And the reason was is because it marked the transition from being a girl to accepting her new identity as a woman. And with that new identity came, new priorities. And so right now what we're talking about is you going from a woman who's unsatisfied with how she looks, whose day-to-Day Habits got her where she is right now, to a woman who is satisfied with how she looks and feels, and one who has better habits. You want to have that fit identity, and the part of that new identity comes with new priorities for where you spend your money.

And if you really break it down, we're only talking about X dollars per day. On top of that, here's the thing most women don't see, but eventually discover after committing to this new process, with that new identity comes new savings, you're not going to go out to drink as much. You're not going to spend as much money on junk food or on doctor's visits. A lot of other things come with this new identity that will actually save you money. What we need to do for you is bring these new priorities along with you so that we can solidify that identity shift so that you can get what you're looking for, and you're not just trying to lose weight, but you're actually becoming the new identity that fitter better woman because that woman spends money on health, on supplements, on coaching, so she could become the best version of herself. The great news is you only have to budget for this once, and if you really want to become that new person, then at some point you're going to have to vote yes. So you might as well do it. Now. Let's go ahead and get started.

Price - Gonna Spend It Anyways

All right, price going to spend it. Anyway, let's hit this one. So this one's super simple. This one, they object with the price. Too expensive, whatever. Okay, over the next three months, we're going to spend this money anyways, right? So the question is, do you want to spend it on a few dinners out that won't make you healthier? A shirt that you'll put in the closet and forget about or nails that will chip off two weeks later? Or do you want to invest it in yourself to make a change that will make every night out better? Every piece of clothing you have fit better and make you look so good that no one will even see your nails or your hairstyle because of the glow from your new amazing body and your renewed energy and confidence. Super simple. That one's an easy one. Next one we'll go over. Ever bought something you couldn't afford?

Price - Have You Ever Bought Something You Couldn't

Afford

All right, let's do this one. Price ever bought something you couldn't afford? This one's super simple on this one. So they come back with too expensive. Totally understand. It is a lot. So let me ask you a question. Have you ever bought something you couldn't afford? If they respond, yes, this is what you come with. So I assume you didn't go homeless or run out of food, right? Although for a weight loss site, if you run out of money or food, that would actually help you hit your goal faster, you can go, ha ha, but you get what I'm saying. We often worry, but we make it work. In the end, you're here. Let's just space it out with your paydays and do this. I even have a single mom who drives Uber one day on the weekends to afford this. It's just a question of priorities. Is this important to you? Great. Then let's make it work. If they respond, no, you come back with then for how hard you work, you deserve to invest in yourself, and this is something that you need at the end of the day. If you could have done it without assistance, you would've already done it 10 years ago. Right? Next one, price. If this means a lot, I.

Price - If This Means A Lot To You, I Know You Will Succeed

All right, here's another price one. If this means a lot. Okay, so this one's super simple. If this means a lot to you, I know you will succeed. Be like, totally. It is totally expensive. And believe it or not, this being out of your budget makes you like 95% of the people who do this program. So here's really important with this beginning again, lets 'em know that they're not alone. They're not a weirdo. It doesn't make 'em feel bad about it being totally expensive. So again, I'll start from the top. It totally is expensive, and believe it or not, this being out of your budget makes you like 95% of the people who do this program. The reason we have the success rates we do is that it's such a big investment. People take it seriously. So do you have any doubt that if you followed a meal plan, worked out with a trainer and had an accountability coach, that you wouldn't succeed? Of course not. The money is there to hold you accountable. If this were $10, you wouldn't care about it. Just like the other things you've done in the past. This is an investment and that's why I can look you in the eyes and tell you that you are going to succeed. I.

Price - You'll Pay Either Way

All right. Next one, you'll pay either way. Again, this is a price overcome. This one's super simple. You'll pay either way, right? I agree. It's a significant amount of money, but you're going to pay either way. You wouldn't be here if you had made this investment earlier, and the amount of money and time it will take you will only increase if you keep delaying. So let's go ahead and get this done

Price - Two Choices: Cheap or What You Need

All right. This one is another price one cheap or what you need. You got two choices cheap or what you need at the end of the day. You have two choices you can get yet. Another thing that doesn't hurt to buy because you and I both know it won't do anything. Or you can invest in yourself and solve this problem for good. If you look at the value of your time and what being an amazing shape for every picture, event, summer with the kids and other events in your life, don't you think this would be worth it? It's that simple, that simple.

Price - Don't Let Past Mistakes Burn You Twice

All right. Price burned twice. This is a really good one for people that have done other programs and not seen success or felt scammed and be like, alright, cool. I totally understand that you spent a lot of money on this X, Y, Z program in the past, and it didn't work for you. But the worst thing you can let happen is for that experience to burn you twice. Because not only did it not work for you then, but now you're allowing that one bad experience to prevent you from ever getting what you want. And you already said you need this. It would be like swearing off dating in junior high because you had one bad date. That would be ridiculous. So don't let that sort of

Price - It's Expensive Because Of The Amount Of Time It Will Save You

All right, let's talk about price again. Amount of time it will take, okay? It's expensive because the amount of time it will save you, not the amount of time it will take right here. So it totally is a lot of money, but that's because of the amount of time it'll save you. How long have you been wanting this? As long as you can remember, right? If 10 years ago you could have made a decision that would've made the last 10 years of your life, the fittest and best, would that be worth what we're asking? Of course. Right? So let's do future you a favor and have her look back in the next 10 years really excited about having made the decision that changed it for good or you come back with it totally is a lot of money, but it costs that much because of the amount of time it will save you. For the past 10 years. How much have you spent on fitness and you aren't any further than when you started. The reason those were cheap is because they weren't going to get you where you need to go, but this program will, and that's why it costs more. It's the investment that will solve this for good. I.

Price - How Much Could It Be Worth If All It

Did Was...

All right. Another price one. How much would it be worth if all this did was at the end of the day, if all this did was get you back into your smallest clothes, would it be worth it? I mean, how many clothes do you have right now that you'd like to wear but can't because they don't fit you? You want them to, well, how much would it be if you add them all together? Well, unless we do that, it would be throwing all that money away, so you might as well pay this small amount today and get all that money back out of the trash. Right. The alternative would be potentially even having to throw the stuff you're wearing now on top of the stuff you already had, toss out. The cost will go up with time, but we can reverse that right now. Seriously, if we could get you back into those clothes, would it be worth it? Awesome. Let's get you started.

Fitness - Workout Related Concerns

All right. Let's talk about workout related concerns. So we're going to hit a couple of these. This is just kind of the basic script for what you're going to use. So this is workout related concerns. It's very simple. You can just be like before every session, we ask that you let our trainers know if any pains or issues that you have so they can make any modifications for your session, right? They will also recommend some stretches for you to do to hopefully improve the issue. These injuries should be one of the main reasons you sign up for a facility with a trainer, right? Because you want to be with a professional when you're learning something new, especially if you have an injury. We found that a lot of these nagging injuries come from strength imbalances or lack of strength in the musculature around the joint, which puts more stress on it. So when we strengthen that muscle, many times the joint stabilizes and the pain goes away.

Fitness - What If I Get Hurt?

All right. What if I get hurt? This is a fitness related one. What if I get hurt? This one's really simple. It's very unlikely that you'll get hurt, and the probability is much lower than if you were to work out unsupervised on your own. That being said, if you were to somehow get injured, we would work around it so you wouldn't skip a beat.

Fitness - What If I Don't Like The Workouts?

All right. What if I don't like the workouts, another fitness specific objection. Overcome. Right. Well, I can tell you that it's not going to be Zumba or running on the beach with the wind in your hair, but it is going to be exactly what your body needs in order to look the way you want it to look. And I can tell you that people like the workouts. Otherwise we wouldn't have a business because no one would come back. So I wouldn't worry too much about it.

Fitness - What If I Get Bored?

Next one. What if I get bored again? Fitness related one. What if I get bored? We vary the workouts constantly. And typically boredom comes from the lack of progression, right? If you are getting better, faster, and stronger every time you come to the gym, do you think that would bore you or motivate you? Most people get bored because they just don't know how to progress, right? Progress is how workouts get addictive, and that's what this is all about.

Fitness - Can I Try A Workout First?

Fitness related one again. Can I try a workout first? You'll probably get this a decent amount of times. Can I try a workout first? Well, we actually don't let people come in for the program you're signing up for do workouts first. The main reason is it doesn't matter, right? You're going to do some cardio to burn maximal calories, and you're going to do some resistance training to tone your muscle and rebuild your metabolism. But at the end of the day, you already know what you got to do. It's not going to be Zumba. You're going to sweat, you're going to get sore, but you're also going to get what you walked in here for. The number on the scale we talked about in your dream body.

Fitness - What If I Get Too Sore?

High-level Overview

What's going on guys? Welcome to the go high level portion of the Gym Launch training portal. Alright? This whole section is going to be dedicated to understanding what go high level is learning the different functionalities of it, and ultimately getting the account set up so that it can serve you. Alright? To be super clear, those that aren't familiar with this as a platform, go high level, is basically a lead management tool and a sales management tool all in one. It's a fantastic platform. It will make your life much easier as a gym owner to handle the acquisition portion of the client journey. So from everything from communicating with leads and getting them to schedule appointments, managing calendars, managing sales pipelines on what stage they're in, did they schedule? Did they show, did they cancel? Did you sell them? Did you not? Following up with them, doing reactivation plays, all of these things so that you can continue to get new members in your door and sold every week.

This is going to be the platform that you're going to be in constantly. Okay? Now to be really clear, this platform is going to support you from when the lead is generated to when you collect money, alright? Usually, typically what Jim Millers will have an internal CRM something that they've already been using even before gym launch, that you will continue to use once they're a paying client. This is not going to be for client management, for collecting money, for dealing with customers and service fulfillment or anything like that. This is going to be solely from working leads up until they become paying customers, okay? Now, go high level is extremely robust. There are way more features than we will even get to in this training portal. So I want to be super clear here that this training portal will be dedicated to the bare minimum of what you absolutely need to know to use the tool and the action steps that are necessary to get your account set up.

Okay? That's it. So just big disclaimer here that there's going to be a lot of different tabs, a lot of different features and functions that we don't even get to in this video, and that's totally fine, okay? This is going to be dedicated to you understanding in the simplest way what the system is so that you can use it as a tool and do the action steps necessary to make it work for you. Okay? Later videos down the road, we can get fancy and start playing around with customizations and learning all the different features, but again, it could get very, very overwhelming. So we're going to make sure that we stay simple and stay on track and focused. Now also, another disclaimer here, we're going to do our absolute best to make sure that all these videos are updated, but I want you guys to know that go high level is very often updates and changes the user interface of the platform. Alright? So again, we're going to do our best to make sure that all the videos are updated, but just so you know, if you do get to a later video and the interface or the settings or how it's laid out isn't exactly the same on what you're seeing versus what the video is showing. It's just probably because go high level just had a recent update and we're working on the backend to get those videos updated for you. Alright,

So moving forward, my only ask here is that you go through the entirety of this training portal and you complete in real time the action steps that are listed out at the end of every video. Okay? This section is not going to behoove you in any way to go through the training as just going through it to go through it and then go back to do the action steps. If you could please go through these videos and go through the steps in real time as you're watching these videos, and do not go onto the next video until you complete the prior steps. That way, by the end of this portal, by the end of this training, go high level will be set up fully. You'll fully understand it, and you'll be able to execute on the next steps. I.

Adding Team Members

In this video, we're going to cover go high level and how to add teammates. Okay? So first of all, you want to make sure that you're at a computer, alright? At the time of this video, if you happen to be on your phone watching this or somewhere else, make sure you pause this video until you can be at a computer, because the desktop version of go high level are the settings that we need to complete this whole section. If you're on your phone, you will not have the settings necessary to complete all these steps. The second part is you want to make sure that you actually follow along for this video. So if you're not ready to actually take action and follow along with the steps, again, pause the video and come back once you're all set. Alright, we want to make sure at the end of each of these videos, all the action steps have been completed and you don't need to come back and remember to complete certain steps.

Want to keep it super clean and simple. With all that being said, once you're logged in to go high level on a computer, you want to scroll down on the left hand side here to the section called settings, and then once that opens up, you want to scroll down to my staff. Alright, on this page you should see just yourself and nobody else. You want to double check that your name, your email address, and your phone number were all correct. If not, you can simply just hit this little edit button, open up user info, and go ahead and edit your first name, last name, email, and phone number, and save that. Alright? Assuming that those are correct, we will go over the steps on how to add employees. Alright? The employees you want to add at a bare minimum, or anybody who's involved at any point of the process, who between lead generation, lead, nurture, and sales.

If they're going to be communicating with leads, if they're going to be helping you nurture for appointments, confirm appointments, if they're going to be taking sales appointments or selling people, anybody who has any of those responsibilities, you want to add them here at a bare minimum, at a maximum. Feel free to bring in everybody who works at your gym. Indigo eye level, that's totally fine, but at a bare minimum, you want the people that are involved. Okay? Now, to add an employee, you want to hit this little green button, add employee, open up user info, and then you want to complete these profile steps. So you want to throw in their first name, throw in their last name. I'm going to use test as an example here. Throw in their email address, throw in their phone number, and then password. So the password needs to be eight characters long, including uppercase, lowercase numbers and special characters.

So the full gambit. So you want to throw in here, whatever you're going to remember to be able to tell that teammate what their password is. If they ever forget, there is this reset password button that you can use as well in the future. But to make things easy, just throw in a password that you're going to remember and then tell them to log in with that password. Alright, scrolling down here, we're going to skip a lot of these settings. Again, we're not going to get into too many of the details. We're just going to go over the bare minimum of what you need to get started here. One thing that is,

Is user roles. It's going to default to the user role, but you can toggle this to admin. So this is kind of a blanket permissions setting that if there's somebody who is more administrative, who is going to have full access to adding and removing teammates, for example, or seeing billing information, then you can definitely make them an admin. If there's somebody that is simply a user who's under the gym owner who you don't want to have more of those administrative permissions, then I would recommend keeping anybody other than yourself as a user. Okay? Other than that, we're going to get into the rest of these settings in the future video. So as long as you just go ahead and save that, then you should see them populate here, and then that's pretty much it. So really take the time now to go through and add every employee that you want to this list. Make sure that you note what their password is that you're giving them, and then make sure that everybody has access to login to go high level.

Adding Calendar Availability

In this video we're going to cover go high level calendar availability. Alright? This is something that you're going to want a very deep understanding of because your calendar availability, you're going to want to update in real time. You want to make sure that you're comfortable with, if you change around any teammates, if you change around your availability, you have a very good understanding of how to edit that so that it always stays up to date. So that if you do get any leads, that self-schedule appointments that they don't schedule for any times outside of the times that you're prepared for. Okay? So the first thing you want to do is you want to go down to settings here on the left and then open up the calendars section right here. First one under business services. From here, you want to edit the main sales calendar.

That's by default called goal setting fitness consultation. Okay? Now there are different event types, different calendar types inside of go high level. The sales calendar is set up as a round robin type calendar. So what that means is it can handle multiple users, multiple teammates inside of one calendar, and it will round robin the sales appointments amongst the team. So this is not one calendar per user, it can handle multiple users. That's going to be important for availability. So what you want to do is you want to hit these little three dots there and then open up the edit tab. From here you have the calendar name if you want to change that, you have what group it's in, which would be defaulted to sales calendars. You have your custom URL, which you can absolutely change this to something that's more on brand to you. That's totally fine.

And then this is where we can select additional teammates. So you want to make sure that you add whoever is taking sales appointments to this calendar. Alright, so for example, if I'm the gym owner and I'm taking appointments, then I could throw myself in here. You could also click and add, for example, test one as a second team member. So now there's two people that are associated with this calendar and they could both take appointments. Now if you want as the gym owner to take more appointments than the other staff member, you can change yourself to high priority and change the other staff member to low priority, and then that will round robin in giving you more appointments than the lower priority. If you keep it as medium, then it'll be usually like a 50 50 split and you can add or remove however many team members you'd like to, but at a minimum you have to have one.

So make sure that you have these set. If you want to get fancy and add the color, you can absolutely do that. That doesn't really make a difference. Once you're there, you can hit save and now you have the second tab which will open up as soon as you hit save to now availability. Okay? Now I want you to understand that there are two layers to calendar availability. There is the calendar availability, and then there is the individual user, the individual teammate availability. Okay? We're going to go through in this video and edit both sides. So it is usually best practice to leave the calendar as open as you can handle because for example, it defaults to Monday through Friday from 8:00 AM to 5:00 PM Alright? You want to have this availability be what is the earliest time you'll be able to take appointments and what is the latest time you'll be able to take appointments amongst the entire team.

If I'm going to take appointments at 7:00 AM then I'm going to want to adjust this to 7:00 AM across the board. If we take appointments as late as maybe I have another team member who's here at 7:00 PM, then I can update this to seven hit and then copy to all to update 7:00 PM You want to have this be as wide open as possible because what's going to happen is we're going to save this calendar availability and then in the user, in my staff settings, in their individual user availability, we can get very narrow with it. So if I'm going to only take appointments seven to 9:00 AM Monday through Friday, then my availability, we'll be set to that inside of this calendar. So this is the big overarching umbrella availability of the calendar. Okay? Hopefully that makes sense. So you want to set up this up to be as early appointments as possible to as late appointments as possible.

So you go ahead and do that, and then you want to come down here to the appointment settings. Alright, so setting intervals and setting and then meeting duration. The default is 30 minutes, so we expect sales appointments to be about 30 minutes. Now if you do want to adjust this to save 45 or 60 because you just need more time, that's totally fine. What I would recommend doing is if you are going to change it from 30 to a different number, say 60, then you want to change the meeting interval to 60 as well. You want to make sure that these two numbers match, okay? Because what this means is that they'll be able to book every 60 minutes and the meeting will be 60 minutes long, okay? If you leave this as 30, then what will happen is they could book a 60 minute meeting at the bottom of the hour and the top of the hour, which means that there's going to be open slots, 30 minute open slots in between appointments, and that's not going to be very efficient.

So make sure that both of these numbers are the same date range, usually default to four days. If you have limited availability, you could possibly open this up to five, but I would definitely not recommend any more than that because that will drastically decrease your show rate. And then minimum scheduling. Notice this is really up to preference. I have two hours in here, but if you are willing to take appointments within one hour or if you need more notice and you don't want them to be scheduled within six hours or 12 hours, you can definitely do that. But again, I would recommend allowing same day appointments. If somebody opts in the morning and they want to come in in the afternoon, there's a very high likelihood that person's going to show up and sell because they're so eager and they're so fast with it that you don't want to not allow that.

And then maximum bookings per day or per slot. We have defaulted two here, assuming that every other person won't show up, but you can definitely change this to one if you don't want to risk any more than one person showing up or again, all the way up to if you're doing group sales and you want to have 20 people scheduled at a time slot. But again, we defaulted to two. If you have any questions about any of these settings, I would definitely recommend meeting with your coach and asking them to clarify because they understand your business way more than I do. Okay? Once you have these settings dialed in 60, 60, then go ahead and hit save and then that is pretty much it. I wouldn't necessarily touch any of these other settings. These are all going to be standard for you. So it's really just a matter of dialing in the availability, hitting save, and then just closing this out. Okay? Now that's part one, okay, updating the calendar availability. The second thing you want to do is update the individual user availability that's on those calendars, okay? So how you do that is you go into my staff here

And then you want to open up the edit button for the individuals that are on that calendar.

Then once these are opened up, you want to open up the section called user availability. And then this is going to be a very similar schedule or a very similar layout to what you saw on the calendar availability. Now this is going to be for the individual user, okay? So you can get very specific here. If you remember the calendar was set up with 8:00 AM 7:00 AM to 7:00 PM availability. So now if I personally am only taking morning appointments for instance, then I can adjust this to be, for example, 7:00 AM to 9:00 AM and then apply to all to have Monday through Friday. And say for example, I don't take appointments on Wednesday, then this is going to be my individual user availability. So yes, the calendar will allow appointments from 7:00 AM to 7:00 PM but I'm only going to take appointments from 7:00 AM to 9:00 AM. Once you have this dialed in, then go ahead and hit save and then just rinse and repeat that with anybody else on the calendar.

Once that's set, the best thing you can do as a fail safe to catch any kind of mistakes that you made is to go back into calendars and actually pull the scheduling link and go through the scheduling process yourself to make sure that all of the open slots that you see are correct. Alright, so I'll go ahead and do this for you. So calendars, here's the main sales calendar. I'm going to hit these little three dots and then you can hit share. And then you can open up the scheduling link right here, copy that, open up a tab, paste that link in, and then see what the availability looks like. So here we can see that goal setting, fitness consultation. The title's nice, the duration is 60 minutes, the time zone's correct, and then I can go through here and I can look in real time.

Okay, it is the 19th. It's the 19th in the morning. So I had two hour minimum window, so the next appointment is four o'clock, so I have four or five and six there, and then Wednesday I have 7:00 AM and so on and so on. So you just want to make sure going through these dates that the scheduling window is up to your preference, all of the available time slots. If anybody were to book at any of these times, it would be totally fine. And if you are finding that there are times that are available that are outside of what you wanted, then definitely just go back to the beginning of this video and then rewatch to make sure that the calendar settings are set up correctly and the user availability is set up correctly.

Setting Up your Custom Values

In this video we're going to cover go high level and custom values. Okay? Now, custom values are simply a very simple piece of code that go high level will use to autofill inside of text messages and emails that are being sent from Go high level automatically. Okay? So for example, a lot of the text messages and emails being sent from Go high level will have your gym name included. Go high level makes it very easy that instead of having to go into every single text automation and changing the text message to say your specific gym name, we can actually just put in kind of a piece of code in there and then have it tied to a custom value and then be able to just simply put in your gym name in one place and it'll update your gym name being included in every text that it's connected to.

So it's a very easy way to customize things. So with all that being said, at this point of watching the video, for the most part you will have, you'll be in the manual lead nurture portion, which means you will not be sending any text messages. However, there are automations that are through email and in-app notifications. So notifications specifically and understanding them will be covered in a future video. For right now, all I need you guys to do is update the custom value section. What I mean by that is if you go and navigate into Go high level, you scroll down on the left hand side here into settings, and then scroll down about halfway to where you see custom values. Okay? Go ahead and hit that, and then you're going to see a list of different information that needs to be filled out. Okay? This is all information that are included in workflows that we want to customize for your gym.

Specifically. Customizing them in one place here will customize them everywhere else that they're attached to, okay? So it's very, very easy for you guys to customize things. So all we're going to do is simply go through this one by one and update these. Alright? So for example, coach Contact Number, this is going to be for internal notifications, like when a new lead is created, when a new lead is scheduled, when a new lead confirmation is due, when somebody cancels an appointment, any kind of action steps that your team needs to be notified about is going to be here. So if you have a specific coach other than yourself doing the appointment reminders or doing the sales calendar, then you want to put in that coach's number, the one taking the sales appointments here, okay? So how you do that is you just simply hit this little pencil icon and then leave this intact. Go to value, get rid of that numerical sign, and then put in the coach's phone number, whatever it may be, and then hit update. And now that coach will get internal notifications when different things happen. Alright? Like I said, for example, when somebody cancels an appointment or when a new appointment's created, it is just kind of an in the know notification.

In addition to that, you have gym

Owner number here, and this is the same thing. So when something happens, a new lead is scheduled, the coach will get a notification and then as well as the gym owner. Okay? Now, if you don't want any notifications of the gym owner, just simply leave that blank. If you are the gym owner and you are the one taking the sales appointments, I would not recommend putting in the number twice because then you'll get double notifications. So just simply add the number here and here with whoever wants the notifications. Next, you have coach's name. Alright? So there's certain text messages that have a signature of like, Hey, this is Coach Blank from this gym, and this is the place that you want to update that field. So whoever you want the text messages and emails to be coming from, that's the name you want to put in here.

So for example, if Coach Jesse is sending out these texts and he's the one taking the sales appointments, then I would just simply put in Jesse here, and then everywhere that it references, coach Blank will say, coach Jesse. Okay? If you ever switch out who takes the sales appointments, I would just come in here and update that name. Okay? Next, you have front end program price. That's just simply what is the program that you're planning on selling for all front end sales? Okay? So for example, if it's say five nine or 6 99 for a six week challenge, then go ahead and put in whatever the normal price is of that program. Because what that's going to do is in a later video when we cover sales pipelines, it's going to update the value of an opportunity of sales opportunity to 6 99. So it's nice and easy for you guys. Alright? Gym address, this is going to be included in some of the text reminders for appointments. So you want to update this to be the gym address. Okay? So for example, I'll put in there Kingston, and then in the appointment reminders, it'll have the gym address in there. Next you have gym name. So I'm going to throw in here Five Health and Fitness as an example. But you go ahead and put your gym name in there as well.

All right? And then once that is all updated, then your text messages and emails are all ready to go. They're all going to have your custom information in there, and then you are all set.

Setting Up Manual Lead Nurture

All right, in this video we're going to cover go high level and specifically the manual lead nurture set up. All this is going to be a little bit more in depth training. There's a bit more steps here, so make sure you're ready for it. Alright, by the end of this video, you should be ready to be able to handle nurturing all appointments through manual lead nurture, all first and foremost, you want to make sure that you have the app downloaded. Okay? So at this point, if you don't have the app yet, all you need to do is log in to go high level on a computer, make sure you're on the launchpad, which is the default tab here, and then this first link, download our app and engage with your leads on the go. All you need to do is hit this little send link button and then put in your phone number and then it will text you a link directly to the app.

Okay? Once you open up that app, go ahead and download it. Go ahead and log in, and then you're going to have that app. Now, make sure when you download the app, you allow notifications extremely important because notifications, especially in the manual lead nurture, you're going to be heavily involved in nurturing these leads. So we do have automations built for email and for internal notifications, but when a lead comes in, when a lead schedules, when a lead cancels, and you can be very close to it and get updates in real time. Alright? So you will not get in app notifications if you don't allow the notifications in the first place. Okay? So make sure, again, if you have the app downloaded already, go ahead and make sure your notifications are turned on. If you don't yet, go ahead and download the app and then turn on notifications. Okay?

Next, you want to download the permanent scheduling link, okay? This is going to be the links that you click on to be able to schedule sales appointments. Alright? Now the way to find that is Ingo high level, scroll down on the left hand side to settings, scroll down a little bit to calendars, and then in the main sales calendar, which depending if you edited the title or not, would say goal setting fitness consultation, you want to hit the little three dots here on the right, hit share. And then down here, permanent link. You do not want to get this link. You want to get the one that says permanent link here, copy that, and then save it to your phone. Alright? The best thing to do is open it up in Safari or whatever web browser is on your phone, and then create a shortcut, an app directly to that scheduling link. Okay? So what that does is it will actually create an app on your phone that when you click on that, we'll just simply open up the scheduling link in your web browser automatically and then you can schedule the appointment, right? Easiest way in the world to do that. So it's saved there. It's on your home screen and it's just one click to schedule. Again, make sure you have permanent link there so you can copy that and just so you can see, that's going to be the link that you want.

And then just make sure that your availability again looks correct there. Next, you want to go over notifications. Alright? So you want to navigate back to the main menu here, and then you want to go to automations. Automations are going to have quite a bit in here, a bunch of different folders. What you want to do is you want to find the internal notifications folder. Once you're there, you should see a bunch in here. You should see three notifications here that are all published and that have manual lead, nurture, manual, LN in parentheses here, okay?

What these do is these will send out emails and internal notifications when certain actions are completed. Alright? So for example, this one is you'll get a new lead notification. So every time that there's a new lead, you'll get an email and an internal notification. Alright? You don't need to understand all of this. I'm just showing you for the sake of knowledge here, that when a lead form is submitted, that you'll have an in-app notification sent by the app that says, congrats. You got a new lead and it's going to have the name of the lead, the email of the lead, and then the phone number of the lead, and it's going to have six lunch. Then you'll also immediately get an email notification

That will be sent to all users. So if you have extra teammates as users in go high level, it'll be sent to everybody immediately. And again, it'll say the same thing. Congrats, you got a new lead. And then information there. That's notification number one. Notification number two is when lead is scheduled. So as soon as lead is scheduled here, the same things will be sent. Alright? So as soon as an appointment status is created in app notification will be sent saying, Hey, new appointment booked. You'll have the appointment time and day. You'll have who it is, email address and phone number, and then email. Same thing be sent to all users and it'll say, new appointment booked. Same information there. Okay? So in theory, just so it doesn't throw you off, if you get a lead that opts in and then self schedules an appointment, you'll get a new lead notification and then a minute or two later you'll get a new appointment notification. That just means that person just opted in and they self-schedule. The third and last notification you'll be getting for manual lead nurture is an appointment confirmation. So what that means is that as soon as an appointment is created, it'll be going into a workflow and then it will basically wait until 24 hours before the appointment and then send you a notification that, hey, there's an appointment that is due to be confirmed with. That's going to happen in 24 hours. And again, you'll get the email and the in-app notification.

Alright? Now that's going to be the notification side of things. Now, as far as customizations go, high level will send automatically email notifications to the clients, to the leads that schedule, okay? We're not going to go into exactly what they're sending right now, but there are certain steps that you need to complete to make sure that those emails are custom to you. Alright? So this is the biggest piece here. What you want to do is go into the marketing tab and then click on templates, and then in parentheses it has snippets. These are going to be all of the custom text messages that are sent out and custom emails that are sent out on behalf of the gym. We want to make sure that these are on brand, that they have all the custom information in them, and then you're comfortable sending these. Alright? As far as manual lead nurture, the first couple here, the first three are going to be the ones you want to update. Now, in a future video, we're going to go over the rest of the semi-automatic lead nurture. But for right now, focus on these three. We have an initial appointment confirmation. In this one, you want to include a Google Maps image.

Alright? So what you want to do is you want to open up the pencil here and then this is what the email looks like. Alright? So it says, your appointment's been confirmed, it has auto reminder here, appointment successfully booked. It'll tell the lead when the appointment is, the gym name, gym address, please reply why? And then the gym signature. What you want to do is in this email, you want to link the Google Maps image, and I'll show you what I mean. If you open up Google, Google Maps, you want to search your gym. Alright? I'll show you an example. If I put in this gym vibe, health and Fitness,

Then there'll be this page that comes up, right? It should have a business page associated with it. Should have reviews as long as you're registered on Google. And then it will have a nice image here. So the best thing you can do that we find to get higher show rates is zoom out a little bit until it's a picture that you're comfortable with and then you want to screenshot. Alright? So if you hit control Control four, then it'll bring up a little screenshot and you can just take this and you can highlight this whole thing like that. And then it will have a screenshot here like this. You're actually going to email this. We're going to email this automatically Two leads that schedule so that they know exactly where you are.

So once you have that screenshot, you just want to save that as an image on your computer. And then come back to this template down here where it says Attach file. You want to hit that and then you want to find the screenshot. Alright, so there's a screenshot that I just hit. If I hit open, then you can see the preview here. See my head here on the top right. You don't want that. You want to make sure it's a nice clean map so that leads know exactly where you are. Okay? You can also, if you want to take an extra step, you can send a test email to your personal email address and send that and make sure that it comes through as you would like it to.

Once you're happy with that, you go ahead and hit save, and then we're going to go onto the next one. So this one, ethical bribe. Ethical bribe is best practice for gym Launch that before an appointment we want to send a message saying, Hey, we have a special gift for you. Do you want this or this? Both being free gifts when they come in, okay? Whether it's gloves, if you're kickboxing or boxing studio, if it's ethical, Bri, if it's a gift card, if it's a T-shirt, whatever it may be, you want to make sure you edit this email to be what you're actually going to give. And then you want to take a picture of that ethical bribe. If it is a gift card, you want to make sure you have both gift cards in the picture and take that. If it's as a shirt or something, you want to make sure you take a picture of that. Alright? And then just follow those same steps, take a picture of it, save it as a file on your computer, and then just simply put it in as an attached file here. Alright? Again, you can go through and test it to yourself, make sure it comes through. Okay? And then once that's good, you can save it.

And then third and final one for the manual lead nurture is the parking lot picture. Alright? Again, it's best practice for us to send notifications as right before their appointment to let them know that we're waiting for them and to send them a picture of the outdoor of the building so they know what it looks like. So when they're driving by, they can find it and they're not going to get confused or get nervous and flake on their appointment. Okay? So you just want to make sure you take the time to go outside, take a picture of the parking lot, preferably, have a coach standing in that picture, all excited to meet them. And then come back here, save it to your computer and add it into this email. Alright? Now as a disclaimer here, we're going to be using those images again. When you get into semi-automatic nurture, these emails are going to be switched over to text message and we're going to be kind of doubling up on those images.

So definitely don't lose those images. If you are going to save them somewhere, you're going to remember in a couple of weeks, once your phone number is approved, then you could take those same pictures so you don't have to retake them and put them in the new text messages that we'll be sending. Alright? So as a recap, I know that was a lot, but we want to make sure that everything's set up. So we want to make sure that you have the app on your computer, on your phone, and the notifications are turned on. We want to make sure that we have the permanent scheduling link saved easily to your phone, preferably as a shortcut so that you can one click schedule appointments. You want to make sure that you go through the notifications. Again, automations and internal notifications, and make sure you understand what these are and that everybody who's getting them, everybody that you want to get them is getting them. Okay? And then fourth and final, make sure that the email templates that we're going to be sending out automatically are all correct and that you have images attached to each one. Once that's all set and you've gone through all the action steps in this video, you should be good to go to start activating manual lead nurture.